Exchange/Return

Under what circumstances can a refund be made?

* The exchange or return period is 15 calendar days from the date of receipt of the order.
* If the exchange or return is due to product defects or our errors, the store will be responsible, you must contact the customer service staff via email (a571796844@gmail.com）Or （WhatsApp: +8619947496804) and we will solve the problem.
* The returned product must be new, unused and in its original packaging.
* Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund.
* To complete your return, we require a receipt or proof of purchase.
* If the responsibility for the exchange or return lies with our store, either due to defect/defect of product or error on our part, you must contact the customer service staff by email, and we will pick up the additional merchandise for you.

The following cases are the responsibility of the clients:

to. Change of sizes or product.
b. Error on your part (you put incorrect information, such as address or phone number, name, etc.)
c. Receiving a product of a different color than the one that appears on your screen, in this case, you must take into account that the color may vary depending on each manufacturer or the configuration of your monitor.
d. Custom T-shirts cannot be returned. If your purchase is personalized (with name, number or patch), after 24 hours of placing an order it cannot be returned or exchanged.
and. After receiving the clothes, please carefully check the package and merchandise. Products after incorrectly shaped lotion will not be returned or compensated.* Due to the particularity of t-shirts and printing and the number of prints, it is recommended that clothes should not be machine washed, not soaked for too long, do not use bleach, when washing by hand, do not rub the places of the printed name and number, patches and advertising logo.

For In all these cases, the corresponding expenses incurred will be assumed by the customer, you must also connect with us by sending an email, we will offer you a better solution according to your order situation.

Cashback information

Money backs They will be made in the same way as the original payment was made. Once Once the refund of the money has been authorized after an agreement between customers and the store, it will be processed within 3 to 30 business days.