FREQUENTLY ASKED QUESTIONS

We have compiled the most important doubts We hope you will find them helpful.

1. Are football shirts original?

We are an online store of cheap replica Thailand AAA t-shirts. They are not original, but don’t worry about the photos, you will receive 100% of the products you want. (Team logo, brand, sponsor name, etc.) We have been committed to this industry for many years, we have a stable production line and replica football jersey suppliers, we have served tens of thousands of customers. We have a good customer service team and a very loyal customer group. We have enough experience to meet your football jersey needs. If you want to buy football jerseys in bulk, we will offer you more discounts.

2. Is it Do I need to register to buy on your website?

No. Only You need to add the items to the shopping cart and pay for them. However, we recommend that you register so that you can check the status of your order more easily and for your next use. At the same time, you can receive timely information about our special offers to always buy at the best price.

3. Are team logos embroidered or printed?

The team logos on our football shirts are the same as the originals. If the original is embroidered, we are embroidered. If the original is stamped, we are stamped. The logos of our children’s football shirts are all embroidered. If you still have questions, please contact our customer service for more detailed answers.

4. Method of selling football shirts:

Football shirts for children: sold as a set (shirt + shorts), when you want to buy socks, you need to add additional options (charged separately).
Adult football shirts: sold as one piece, without shorts or socks. When you want to buy shorts and socks, you need to add additional options (charged separately).

5. How do I know my right size?

You can find the size guide next to each product(Computer), or click here.  Size Chart  below the page (Computer, mobile)
(Notes: This size chart is used for reference. The sizes of our products are manual measurement, there is a difference between 1-3 cm. It is recommended that you choose sizes according to weights and heights. If you have chubby, you can choose a larger size. If it is thin, you can choose a smaller size.)

6. You are very interested in our products and don’t know how to buy and pay.

Choose the size of the product you want, additional options, customization needs, etc., add a shopping cart and fill in your information, then choose the appropriate logistics and payment method to complete the payment. Click on the link below: Payment Method. 

7. Is the payment process secure?

Orders are processed through a 128-bit SSL secure gateway (secure socket layer). All your payment information is confidential and will be sent over a fully secure connection.

8. Why do my credit card payments keep failing?

If the credit card payment fails, your credit card balance may be insufficient or your CVV number may be incorrect or your bank may not have authorized your transaction. Make sure your credit card balance is sufficient, your credit card information is filled in correctly, and your transaction has been authorized by your card issuer. If it still fails, please contact customer support to explain your problem and we will fix it as soon as possible.

9. The order has a total price of €60, but I have been charged €62.5, why is that?

If you use the Credit Card payment method, the bank will always charge you 3% – 5% of the total sum as a handling fee, if it charges you more than 5%, send us an email explaining it and please attach a screenshot of payment information, we will ask the payment platform for a refund of the more.

10. I have placed an order and I have not received confirmation.

Once you have placed your order, we will send you the confirmation of it by email. If you do not receive it, please check your spam folder, as sometimes you may receive it directly there. If you want, you can write to us by mail.

11. After placing the order, can I change the number and printing name of the custom t-shirt?

If more than 24 hours have passed since you placed your order, no changes can be made and your order is already being prepared. Our website also states that custom clothing cannot be returned or exchanged once made. If the order was placed in less than 24 hours, please contact our customer support for assistance.

12. Can I change the address of my order after I place it?

If the package has been shipped and is in transit, it cannot be changed. We recommend that you check with your local post office (+34 915197197) to exchange it or pay attention to the condition of your package. When it’s about to be delivered, pay attention to answering the phone. If the package is still not shipped, please contact our customer service.

13. How do I modify or cancel my order?

If your order has not been customized or fulfilled, you can modify or cancel your order. To do this, you must immediately contact our customer service via email and tell us how you want to modify the order or why you are canceling the order. We will solve the problem as soon as possible. However, you must remember that if your order contains personalization or other products that must be ordered from the supplier soccer jerseys, the order cannot be canceled. The time from when you place your order until you have your order ready is short, so you should contact us as soon as possible.

14. How do I know when my order is delivered?

Once your order leaves our facilities we send you an email so that you have proof that your order is on its way. If you have any questions, you can contact us by email.

15. How do I ship my purchased items?

Orders will be picked, packed, and shipped within 3-5 days after we receive payment for the order. We have three shipping methods that you can choose from: Fast Shipping (5-10 business days), Recommended Shipping (7-15 business days), and Common Shipping (20-30 business days). For more information, click here Order Process.

16. Why hasn’t my order arrived on schedule?

Normally, Fast Shipping will arrive within 5-10 working days after the order has been placed and payment has been successfully made. Recommended Shipping will arrive within 7 to 15 working days. Common Shipping will arrive within 20 to 30 working days. (This is an average based on the actual lead times of all customers. In practice, many customers deliver earlier than planned, but some have had problems that have slightly delayed delivery.) For example, some products are backordered for delivery up to 5-7 days due to stock. We will do our best to shorten the delivery time of the products and try to make sure that our customers can receive the package as soon as possible. Or during the holidays, there may be delays due to the limited number of flights and dispatch capacity. However, whenever this happens, we will advise customers to buy in advance. If you have placed an order but it is out of transit time, please contact us as soon as possible so we can check what is going on. For more details, click here  Shipping Questions.

17. I have a problem with the item in my order after receiving the package. How can I do it?

Please contact us within 15 days of receiving your package and we will provide you with the best solution based on your specific situation. If the product has quality issues, please provide relevant photographs that are as detailed as possible. If it’s a size issue, provide some photographs of the measurements taken with a tape measure.

18. How can I return the product?

Please contact us as soon as possible and tell us why you want to return the product, if it is because of our problem, we are willing to take the compensation. If it’s your own problem, we’ll also give you the best solution.